A biotechnology company selling a $949 blood test it bills as the “first of its kind” to detect cancer says it wrongly told nearly 400 customers they might have the disease.
The Menlo Park, Calif., company, called Grail, said it sent a form letter to some customers who bought its Galley test, which detects a marker for more than 50 types of cancer, “falsely stating that a cancer signal had been detected.” A company spokesperson told CBS MoneyWatch in a statement.
The company blamed a vendor, PWN Health, for the error, citing a “software configuration issue.”
In a statement, PWN Health said the issue stemmed from “a misconfiguration of our patient engagement platform used to send templated communications to individuals.” It added that it has added processes to ensure such mistakes do not happen again and has started contacting those who received the wrong letter within 36 hours.
The error comes in a Increased demand For healthcare screening tests, especially for chronic diseases like cancer. Grail is billing its service as a supplement to routine single-cancer screening for diseases such as colon or breast cancer, and says the blood test can detect forms of disease that aren’t routinely screened for, such as those in the gallbladder and pancreas.
Grail said it has not received reports of patient harm or “adverse events” due to the incorrect letter.
“Upon being notified of the incident, Grail immediately began outreach by phone or email to all individuals who received the PWNHealth letter, and we continued our efforts until we confirmed that we had successfully reached each individual by phone, email or letter,” the spokesperson said. .
“The issue was in no way related to or caused by incorrect gallery laboratory test results,” he added.
More than half of the incorrect letters were sent to customers who had not yet had their blood drawn for the gallery’s testing, the spokeswoman added.
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